I am Carleen Carter, aka smartCarleen, an Architect and Developer empowering the ServiceNow Community.
Here I share my thoughts on various topics, including my passions for building with purpose and avoiding technical debt. I thrive on creating data-driven applications while prioritizing scalability, maintainability, and upgradeability.
My ServiceNow journey began in 2008 when I yearned for more than being a small cog in a vast corporate machine. Feeling plagued by imposter syndrome and limited job options during the recession, I underestimated my qualifications. Thankfully, my network recognized my potential, leading me to join ServiceNow as employee #99. Since then, I’ve partnered with numerous companies, revolutionizing work processes for clients.
Today, I proudly serve as the Principal Architect at Serenity, spearheading transformative projects. My dedication and expertise have earned me prestigious accolades, including achieving the pinnacle Certified Master Architect certification in 2019 and recognition as a Developer MVP in 2023.
With 15 years of ServiceNow experience, I possess a wealth of knowledge, but I am far from omniscient. Every day brings discoveries as I explore the latest tips, tricks, and platform features. I wholeheartedly support low and no-code solutions, but when the need arises, I can craft an impressive script include.
Join me on this extraordinary journey, where we unravel the limitless possibilities of ServiceNow together. Explore my insights, gain confidence, and witness firsthand that no individual holds all the answers. Let’s build a brighter future for the ServiceNow community.