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Hey there, I’m Carleen Carter (aka smartCarleen), your friendly ServiceNow architect and developer extraordinaire!

I’m on a mission to empower the entire ServiceNow community, especially women in tech. I believe building with purpose, avoiding tech debt, and creating scalable, maintainable applications are the keys to successful, happy clients.

My ServiceNow journey started in 2008 when I decided to ditch my grind in IT Asset Management. I didn’t know much about being a developer, but I came armed with plenty of experience using systems that needed improvement. Since then, I’ve partnered with countless companies, transforming their work processes and building a career I love.

Today, as the Principal Architect at Serenity, I lead amazing client projects and mentor other developers. I’ve even earned some shiny accolades (Certified Master Architect and ServiceNow MVP, in case you were wondering).

I am far from done learning! Every day, I discover new tips, tricks, and platform features. I’m a big fan of low- and no-code solutions, but I can whip up a killer script when needed.

So, if you’re ready to explore ServiceNow’s limitless possibilities, you’re in the right place. Let’s learn together, conquer imposter syndrome, and build a bright future for the entire ServiceNow community. Because, let’s face it, no one has all the answers, but together, we can achieve amazing things!

Let’s connect and build something awesome!