Hey there, I’m Carleen Carter!

I’m a ServiceNow architect and developer, and I’m on a mission to empower the entire ServiceNow community, especially women in tech. I believe that building with purpose, avoiding tech debt, and creating scalable, maintainable applications are the keys to successful, happy clients.

My ServiceNow journey started in 2008 when I decided to ditch my grind in IT Asset Management. I didn’t know much about being a developer, but I came armed with plenty of experience using systems that needed improvement. Since then, I’ve partnered with countless companies, transforming their work processes and building a career I love.

Today, as the Principal Architect at Serenity, I lead amazing client projects and mentor other developers. I’ve even earned some shiny accolades (Certified Master Architect and ServiceNow MVP, in case you were wondering).

I am far from done learning! Every day, I discover new tips, tricks, and platform features. I’m a big fan of low- and no-code solutions, but I can whip up a killer script when needed.

So, if you’re ready to explore ServiceNow’s limitless possibilities, you’re in the right place. Let’s learn together, conquer imposter syndrome, and build a bright future for the entire ServiceNow community. Because, let’s face it, no one has all the answers, but together, we can achieve amazing things!

Let’s connect and build something awesome!

Connect with me on

Hey there, I’m
Carleen Carter!

Connect with me on

I’m a ServiceNow architect and developer, and I’m on a mission to empower the entire ServiceNow community, especially women in tech. I believe that building with purpose, avoiding tech debt, and creating scalable, maintainable applications are the keys to successful, happy clients.

My ServiceNow journey started in 2008 when I decided to ditch my grind in IT Asset Management. I didn’t know much about being a developer, but I came armed with plenty of experience using systems that needed improvement. Since then, I’ve partnered with countless companies, transforming their work processes and building a career I love.

Today, as the Principal Architect at Serenity, I lead amazing client projects and mentor other developers. I’ve even earned some shiny accolades (Certified Master Architect and ServiceNow MVP, in case you were wondering).

I am far from done learning! Every day, I discover new tips, tricks, and platform features. I’m a big fan of low- and no-code solutions, but I can whip up a killer script when needed.

So, if you’re ready to explore ServiceNow’s limitless possibilities, you’re in the right place. Let’s learn together, conquer imposter syndrome, and build a bright future for the entire ServiceNow community. Because, let’s face it, no one has all the answers, but together, we can achieve amazing things!

Let’s connect and build something awesome!