Have you heard? Generative AI (GenAI) has been on the tip of everyone’s tongue lately! Many folks have strong feelings about GenAI and AI, in general: love, hate, fear, just to name a few. On August 15th, 2023, the ServiceNow Dallas Office hosted an interactive workshop to “discuss how to harness the power of Generative AI for good low code app development.” We heard from several thought leaders, including ServiceNow’s Omar Martinez and Jeff Margolese, joined by a few Cask employees.

A colleague recently asked a slack group of ServiceNow professionals what we thought about ChatGPT and AI. She had noticed “advocacy for using ChatGPT in consulting to speed up deliverable development.” As a Business Process Consultant, those deliverables constitute a significant component of her work product. She felt like the work she had put into her career and livelihood were in jeopardy. Check out my take on the discussion that followed.