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About Carleen Carter

ServiceNow developer and architect since 2009, Carleen is self-described as a Serious Script Includer and Low Code Lover. She holds several ServiceNow certifications, including Certified Master Architect. Carleen has a knack for explaining challenging concepts in a relatable and approachable manner. She thrives on enabling customers & colleagues and loves to see their success. She excels at crafting creative solutions to complex problems with an eye on the big picture.

Knowledge 2023 – The Soundtrack

2023-07-21T09:57:15-05:00April 18th, 2023|ServiceNow|

I love music. All kinds of music. I have a playlist for every mood: get up, calm down, dance with my kids, you name it. The folks at ServiceNow have been making a new playlist for each Knowledge conference since 2021. Spotify and Apple Music versions for K21, K22, and K23 are listed here!

Knowledge 2023 – Networking

2023-05-02T12:20:09-05:00April 4th, 2023|ServiceNow|

This year's ServiceNow Knowledge 2023 conference is happening on May 16-18 in Las Vegas, NV. A large benefit of the conference is networking and creating relationships with people with similar interests. I've gathered some icebreaker questions to help get you started.

ChatGPT: another tool in our belts

2023-08-16T11:54:29-05:00January 30th, 2023|ServiceNow|

A colleague recently asked a slack group of ServiceNow professionals what we thought about ChatGPT and AI. She had noticed “advocacy for using ChatGPT in consulting to speed up deliverable development.” As a Business Process Consultant, those deliverables constitute a significant component of her work product. She felt like the work she had put into her career and livelihood were in jeopardy. Check out my take on the discussion that followed.

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